Privacy policy
Privacy Policy Last updated: August 2026
James Sergeant trading as Clarevive ("we", "us", "our") operates clarevive.beauty. This Privacy Policy describes how we collect, use and disclose your personal information when you visit or make a purchase from our store.
Who We Are Data controller: James Sergeant trading as Clarevive Address: 69 Sandsend Road, Redcar, TS10 5DQ, England Email: support@clarevive.beauty
Personal Information We Collect
- Contact details: name, email address, shipping and billing address, phone number
- Financial information: payment details (processed securely by Shopify — we do not store card data)
- Transaction information: items purchased, order history
- Device and usage information: IP address, browser type, pages visited (via cookies)
- Communications: messages you send us via email or contact form
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, dispatch notifications and support responses
- To send marketing emails (only with your consent — you can unsubscribe at any time)
- To improve our website and customer experience
- To comply with legal obligations
How We Share Your Information We share your information only where necessary:
- With Shopify, to power our store and process payments
- With shipping carriers, to fulfil and track your order
- With marketing tools (e.g. email platforms), where you have consented
- With authorities, where required by law
We do not sell your personal information to third parties.
Your Rights (UK GDPR) You have the right to: access your data, correct inaccurate data, request deletion, object to processing, and withdraw consent at any time. To exercise any of these rights, email support@clarevive.beauty.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies We use essential, analytics and marketing cookies. You can manage your preferences via the cookie banner on our site. See our Cookie Policy for full details.
Data Retention We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes — typically up to 6 years in line with UK tax and consumer law requirements.
International Transfers Your data may be processed outside the UK (e.g. by Shopify's servers). Where this occurs, we rely on appropriate safeguards including Standard Contractual Clauses.
Changes We may update this policy from time to time. The current version will always be available at clarevive.beauty/policies/privacy-policy.
Contact support@clarevive.beauty James Sergeant trading as Clarevive, 69 Sandsend Road, Redcar, TS10 5DQ