Frequently Asked Questions

Delivery

How long does delivery take?

Orders are processed within 1–2 business days. UK orders typically arrive within 7–14 business days of dispatch.

How much does shipping cost?

UK: Free standard delivery on orders over £40. Orders under £40 are charged at a flat rate shown at checkout.

Can I track my order?

Yes — once your order ships, you'll receive a confirmation email with a tracking link.

What if my package is lost or missing?

If your tracking shows delivered but you haven't received your order, or your package hasn't moved in over 10 business days, contact us at support@clarevive.beauty and we'll investigate right away.

Returns & Refunds

What is your returns policy?

We offer a 30-day return window from the date of delivery. Items must be unused and returned in their original packaging.

Can I return opened skincare products?

For hygiene reasons, opened serums and creams cannot be returned unless they are faulty.

My item is faulty — what do I do?

Please contact us within 14 days of delivery at support@clarevive.beauty with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you.

How long do refunds take?

Refunds are processed within 5–10 business days of us receiving your return.

Products

Are your products cruelty-free?

We do not conduct or commission animal testing on any of our products. Our devices are non-formulated and do not require animal testing by their nature.

Are your devices suitable for all skin types?

Our devices and tools are designed to complement a wide range of skin types. Please read each product description carefully, and consult a skincare professional if you have specific concerns.

Where can I find usage instructions?

Full instructions are included with every product. If you have further questions, contact us at support@clarevive.beauty.

Contact

How do I get in touch?

Email us at support@clarevive.beauty or visit our Contact page. We aim to respond within 1–2 business days.