Refund policy

Refund Policy

At Clarevive, we want you to love every product you receive. If something isn't right, we're here to help.

Returns We offer a 30-day return window from the date of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

The following items cannot be returned for hygiene and safety reasons: opened serums, creams, skincare liquids, and any items marked Final Sale at the time of purchase.

Your Statutory Rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, you have the right to a repair, replacement or refund.

Faulty or Damaged Items If your item arrives faulty or damaged, please contact us within 14 days of delivery at support@clarevive.beauty with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return postage.

Electronic Device Warranty All electronic devices sold by Clarevive carry a 12-month warranty against manufacturing defects from the date of delivery. This covers faults arising from normal use. It does not cover damage caused by misuse, accidental damage, or unauthorised modification. To make a warranty claim, contact support@clarevive.beauty with your order number and a description of the fault.

Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method.

How to Start a Return Email support@clarevive.beauty with your order number and reason for return. We aim to respond within 1–2 business days.